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About Us
Frequently Asked Questions
Account Types
FAQs
Forgot your login id, password or trading password?
Forgot Login ID
Please contact a representative by phone at 1-866-644-6881 (or 416-595-7200 in the Greater Toronto Area) or by e-mail at customercare@ShareOwner.com to request your login ID.
Forgot your Login Password
Click Here
and follow the on-screen directions to reset your login password.
Password Tips
Your password must be between eight and 15 characters long and can contain letters and numbers. Your password is case-sensitive, meaning it may contain uppercase (capitals) and lowercase letters. You must type its letters that way each time you enter it. Do not select passwords made up of names, dates, phone numbers or words in any dictionary, English or otherwise.
Forgot your Trading Password
Please contact a representative by phone at 1-866-644-6881 (or 416-595-7200 in the Greater Toronto Area) or by e-mail at customercare@ShareOwner.com. Upon receipt of your request, Customer Care will send you an e-mail to reset your trading password using a secure link.
